ORDERING INFORMATION

GIFT WRAPPING

Each purchase is delivered beautifully gift wrapped with my bespoke packaging. I include a business card, care instructions and information about my work with every piece. It arrives ready for you to unwrap, or ready to give. If you are ordering more than one item of jewellery and would like them to be wrapped together in one box, please let me know during check out.

PAYMENT

Your payment will be processed through PayPal which is safe and secure and allows you to use all major debit and credit cards. You do not need a PayPal account to process your payment. Further information on PayPal can be found online at https://www.paypal.com

DELIVERY

I aim to send items that are available within 2 working days of your purchase being completed. Once your parcel has been posted you will receive an email confirmation.

Orders to a UK address will be sent via Royal Mail Special Delivery. This service guarantees that your parcel will be fully tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be signed for.

If your parcel does not arrive when expected please let me know and I will track it for you and also let you know your tracking code so you can track it via the Royal Mail website at https://www.royalmail.com.

If you are in the UK and need something in a hurry please let me know and I will do my best to meet your needs. If you are buying a gift I can deliver it directly to the receiver and can include a handwritten message. Please let me know the details during check out or email me afterwards.

Items marked Made to Order can be purchased as for an item in stock. The lead time will be stated in the description. They can take upto 4 to 6 weeks. If you need it for a specific date, please let me know and I will let you know if I am able to meet the deadline.

For deliveries outside of the UK I will use Royal Mail International Tracked and Signed or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery. This service guarantees that your parcel will be fully traced, tracked and insured. I aim to dispatch your parcel within 2 days of ordering and you will receive an email confirmation of delivery. If your parcel does not arrive when expected please let me know and I will track it for you and also let you know your tracking code so you can track it via the Royal Mail website at https://www.royalmail.com.

All payments must be completed before items are dispatched.

It is the customer’s responsibility to ensure you have given a correct address to receive your purchase and be available to sign for your parcel.

POSTAGE

If your parcel is valued under £75 and to be delivered within the UK the postage cost is £4.00. Postage is free for orders valued over £75 to a UK address.

For all parcels to be delivered outside of the UK the cost is £9.55. All duties and taxes on arrival are the responsibility of the customer.

From time to time I offer Free Delivery to those who sign up to my monthly e-news. You can sign up from the home page of my website.

RETURNS

I hope you are happy with your purchase but should there be a problem please contact me within 3 working days, You can email, or call between Monday to Saturday, 10am to 5.30pm and let me know your concerns.

I will do my best to resolve the problem. If there is a genuine problem with the item I can swap it with another in stock or we can discuss a made to order alternative, or alteration.

Alternatively I can also offer a gift certificate for the value of the item once the item has been returned, the certificate can be used within a year of the issue date. Also please feel free to ask any questions you have when ordering to avoid disappointments.

Returns can not be made on Made to Order items.

If you need to return your purchase please ensure you return it in its original packaging in the condition it arrived in, and in the same postal method it arrived with you. Please post it to:

Clare Hillerby, Studio 20a, Manchester Craft & Design Centre, 17 Oak Street, Manchester M4 5JD.

Refunds, exchanges and alterations are solely the decision of Clare Hillerby.

REPAIRS, REPLACEMENTS + REFRESHING

I am happy to repair your items where possible, please email me with details of the problem and images and I will quote a price for my time, materials and return postage. I can also replace a lost earring, stud or cufflink for example, generally I charge half the current cost of a full pair, plus full postage costs. I can also give your pieces a re-fresh, clean up or re-oxidise if needed. Feel free to contact me and let me know your requirements, I am happy to send you a quote.

GIFT CERTIFICATES

Gift Certificates are available from £10 to £250 in £5 increments. You can buy as many as you like, I will assume each is Gift Certificate in your basket is for a different reciever and I will send them as seperate GIft Certificates. If you are needing one for more than £250, there is an option during the checkout process to let me know and I can combine the amounts purchased.

Certificates are valid for one year from the date ordered. If you would prefer it to start on a future date, ie. from the birthdate of the receiver, please let me know during check out or feel free to email after placing your order.

A postcard Gift Certificate comes with an envelope and I will aim to post it within 2 working days via Royal Mail First Class post. There is a charge to cover first class postage which you can select during check out.

I can send it to you or direct to the receiver and I can also include a handwritten note, just let me know what you would like to say during check out or email me directly after ordering. I will confirm when the certificate has been posted.

Gift Certificates can be used to purchase Clare Hillerby jewellery and / or collages online at www.clarehillerby.com or at Clare Hillerby Work / Shop. They can also be used against a commission of a bespoke item. If you would like to use it to purchase an item of a higher value, the remaining value must be paid for by an alternative method. If the item is less than the certificate value, a new certificate will be issued to the receiver with the new value, the date will remain the same as in the original certificate.

When you are ready to use your Gift Certificate, find the item(s) you would like and click Add to Basket and then Checkout. Then add the one use code on the postcard to the discount box. Or if you prefer, you may email me with the item you would like to purchase and the code on the Gift Certificate.

Gift Certificates cannot be exchanged for cash. They cannot be used to buy more gift certificates.

IMAGES

Please be aware that although I try to provide images that represent each piece as clearly as possible, colours will depend on your screen resolutions. I have created descriptions for each item to accompany the images which include the measurements and further information to help you visualise each item as best as is possible. If you are unsure of anything please feel free to get in touch and I will do my best to help you.

If you have any questions, please feel free to contact me